1) How to Request Account Deletion
To request deletion of your FitFur account and associated data, please send an email to hello@fitfur.com with the subject line "Account Deletion Request".
Include the following in your email:
- Email address associated with your FitFur account
- Username (if applicable)
- Reason for deletion (optional, but helps us improve)
Verification: We may contact you to verify your identity before processing the deletion request to protect your account security.
2) What Data Is Deleted
When your account deletion request is processed, the following data will be permanently removed from our systems:
Account Information
- • Name and email address
- • Password and authentication data
- • Profile picture
- • Account preferences
Pet Profiles
- • Pet names and details
- • Breed and health information
- • Photos and media
- • Wellness records
Activity Data
- • Activity history and logs
- • Wearable device data
- • Health tracking records
- • App usage data
Community Data
- • Posts and comments
- • Community interactions
- • Followers and following lists
- • Saved content
3) Data Retention Exceptions
Certain data may be retained for legal, regulatory, or legitimate business purposes even after account deletion:
- Transaction Records: Purchase history and payment records may be retained for up to 7 years to comply with tax and financial regulations.
- Legal Compliance: Data required to comply with legal obligations, resolve disputes, or enforce agreements.
- Anonymized Analytics: Aggregated, de-identified data that cannot be traced back to you may be retained for analytics purposes.
- Backup Systems: Data in backup systems will be purged according to our standard backup rotation schedule (within 90 days).
For more details on our data practices, please review our Privacy Policy.
4) Deletion Timeline
Here's what to expect after submitting your deletion request:
Request Acknowledgment
Within 48 hours of receiving your request
Account Deactivation
Within 7 days — your account will be inaccessible
Data Deletion
Within 30 days — all personal data removed from active systems
Backup Purge
Within 90 days — data removed from all backup systems
5) Important Information
Warning: Deletion is Permanent
Account deletion is irreversible. Once completed, your data cannot be recovered. Please download any data you wish to keep before requesting deletion.
Before requesting account deletion, please consider:
- Active Subscriptions: Cancel any active subscriptions before requesting deletion to avoid continued billing.
- Credits and Rewards: Any remaining credits, points, or rewards in your account will be forfeited.
- Shared Data: Content you've shared publicly may remain visible but will be de-identified (your name/profile will be removed).
- Wearable Devices: Unpair any FitFur-connected devices before deletion to reset them for future use.
6) Contact Us
If you have questions about account deletion or need assistance with your data rights, please contact us:
Deletion Requests
Request deletionRegistered Address
FitFur Ltd.
IFZA Business Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Ready to delete your account?
Send us an email and we'll process your request promptly.
Request Account Deletion